Terms and Conditions
Our terms and Conditions are governed and shall be interpreted in accordance with the Law of England and Wales. Your statutory rights are not affected by our terms and conditions.
Currency Conversion
All prices throughout www.roseandpotter.co.uk are quoted in British Pounds Sterling.All transactions will be completed in £ Sterling and will be converted at your bank’s exchange rate.
Shipping and Handling
We aim to dispatch most items promptly within 2/3 days. However during busy periods please allow up to 7 working days and extra time if paying by cheque for clearing. All UK orders are sent using Royal Mail.
Standard Postage and Shipping in the UK is free for Orders of £30.00 and over (orders less than £30.00 will be charged at £3.95). Packages will be sent by Royal Mail 1st Class recorded.
We can also offer Royal Mail Special Delivery Next Day Service (UK only) @ £6.95 available from Monday to Thursday.
All packages will require a signature, so always ensure that someone is home.
We now ship to many countries world wide. The shipping costs for non-UK countries we supply are displayed below:
| Country | Carriage | Delivery | Weight limit |
| Belgium | £10.00 | Allow 7 days | Up to 2 Kg |
| Denmark | £10.00 | Allow 7 days | Up to 2 Kg |
| France | £10.00 | Allow 7 days | Up to 2 Kg |
| Germany | £10.00 | Allow 7 days | Up to 2 Kg |
| Luxembourg | £10.00 | Allow 7 days | Up to 2 Kg |
| Monaco | £10.00 | Allow 7 days | Up to 2 Kg |
| Netherlands | £10.00 | Allow 7 days | Up to 2 Kg |
| Ireland | £10.00 | Allow 7 days | Up to 2 Kg |
| Austria | £13.00 | Allow 7 days | Up to 2 Kg |
| Czech Republic | £13.00 | Allow 7 days | Up to 2 Kg |
| Finland | £13.00 | Allow 7 days | Up to 2 Kg |
| Hungary | £13.00 | Allow 7 days | Up to 2 Kg |
| Italy | £13.00 | Allow 7 days | Up to 2 Kg |
| Norway | £13.00 | Allow 7 days | Up to 2 Kg |
| Poland | £13.00 | Allow 7 days | Up to 2 Kg |
| Portugal | £13.00 | Allow 7 days | Up to 2 Kg |
| Spain | £13.00 | Allow 7 days | Up to 2 Kg |
| Sweden | £18.00 | Allow 7 days | Up to 2 Kg |
| Switzerland | £18.00 | Allow 7 days | Up to 2 Kg |
| Cyprus | £18.00 | Allow 7 days | Up to 2 Kg |
| Gibraltar | £18.00 | Allow 7 days | Up to 2 Kg |
| Greece | £18.00 | Allow 7 days | Up to 2 Kg |
| Latvia | £18.00 | Allow 7 days | Up to 2 Kg |
| Cyprus | £18.00 | Allow 7 days | Up to 2 Kg |
| Malta | £18.00 | Allow 7 days | Up to 2 Kg |
| Slovakia | £18.00 | Allow 7 days | Up to 2 Kg |
| Finland | £18.00 | Allow 7 days | Up to 2 Kg |
| Norway | £18.00 | Allow 7 days | Up to 2 Kg |
| United States | £15.00 | Allow 7 days | Up to 2 Kg |
| Canada | £15.00 | Allow 7 days | Up to 2 Kg |
| Australia | £30.00 | Allow 10 days | Up to 2 Kg |
| China | £30.00 | Allow 10 days | Up to 2 Kg |
| Malaysia | £30.00 | Allow 10 days | Up to 2 Kg |
| Hong Kong | £30.00 | Allow 10 days | Up to 2 Kg |
| Japan | £30.00 | Allow 10 days | Up to 2 Kg |
| New Zealand | £30.00 | Allow 10 days | Up to 2 Kg |
| Singapore | £30.00 | Allow 10 days | Up to 2 Kg |
| South Korea | £30.00 | Allow 10 days | Up to 2 Kg |
| Taiwan | £30.00 | Allow 10 days | Up to 2 Kg |
Depending on where you are located the carriage/postage amount will automatically be added in the basket.
If the weight of your order, including packaging, exceeds the weight limit then there may be an additional charge. If this is the case we will contact you.
Customs Duty
Please note that any additional charges for custom clearance, import duty or local taxes, are to be borne by the recipient.
Exchange/Returns Policy
If for any reason you are not totally happy with your purchase, you can return it to us, in new condition and in original packaging and packed carefully within 8 days for a refund or exchange. We will refund the cost of the item(s) excluding postage costs, within 30 days of cancellation, providing we are in receipt of the returned Goods, in a resaleable condition.
Returns Dept address:
Rose and Potter
PO Box 316
Hertford
SG13 9EZ
If the product is proven to be Faulty then a full refund will be given including postage costs.
Please ensure you return the product(s) to us by Registered or Recorded post, as we cannot accept responsibility for items missing in the post.
Security policy
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.