Terms and Conditions
Our terms and Conditions are governed and shall be interpreted in accordance with the Law of England and Wales. Your statutory rights are not affected by our terms and conditions.
Shipping and Handling
Please note that we only ship to UK destinations.
We aim to dispatch most items promptly within 2/3 days. However during busy periods please allow up to 7 working days and extra time if paying by cheque for clearing. All UK orders are sent using Royal Mail.
Standard Postage and Shipping in the UK is free for Orders of £15 and over (orders less than £15 will be charged at £3.95). Packages will be sent by Royal Mail 1st Class recorded.
We can also offer Royal Mail Special Delivery Next Day Service (UK only) @ £6.95 available from Monday to Thursday.
All packages will require a signature, so always ensure that someone is home.
Exchange/Returns Policy
If for any reason you are not totally happy with your purchase, you can return it to us, in new condition and in original packaging and packed carefully within 8 days for a refund or exchange. We will refund the cost of the item(s) excluding postage costs, within 30 days of cancellation, providing we are in receipt of the returned Goods, in a resaleable condition.
Returns Dept address:
Rose and Potter Limited
PO Box 316
Hertford
SG13 9EZ
If the product is proven to be Faulty then a full refund will be given including postage costs.
Please ensure you return the product(s) to us by Registered or Recorded post, as we cannot accept responsibility for items missing in the post.
Protection & Security
We use PayPal as our secure payment gateway. Payment is made via PayPal's secure Express Checkout which means that if you already have a PayPal account you don't even need to enter your address details. If you don't you can still pay via your credit or debit card.
- Shop without sharing - PayPal never shares financial information with sellers
- Get peace of mind with PayPal's purchase protection programmes:
- 100% protection for unauthorised payments sent from your account
- Coverage for items not received or significantly not as described:
In addition, communication between Rose and Potter and PayPal is further secured via our secure SSL pages. When you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL you know you have a secure connection.
So when buying through our site, you can be sure that you are completely protected.